To restore purchases to your account, first ensure you are logged into the correct Google account or Apple ID. Once you have verified that you are using the correct account, simply re-purchase any items you may have purchased on your original device. The items will automatically be sent to your inventory free of charge.

Exit the game and attempt to restart the application. If this does not fix the issue, navigate to your devices Settings and Clear the games Data and Cache. Reinstall the game and observe for any further crashes, freezing, or stuttering. Repeat this process if Crashing, Freezing, or Stuttering persists.